A Few Words About Handmade Work
The posters we sell on our site are all produced using craft printing techniques, primarily screen printing. This means each and every print is created by applying multiple layers of ink to paper, by hand — one color at a time, one poster at a time. Note that listed poster size is approximate.
The images you see on our site are accurate representations of each poster, and we won’t sell poorly printed posters with obvious flaws or mistakes. Please be aware that the print you receive may have variations that are common to handmade work. They give each print an individual, unique character that can’t be duplicated or matched by digital printing. They’re the hallmark of genuine works of art, and part of what gives each poster its value.
A Few More About Copyright and Design Ownership
The artists whose work is featured on our site have granted ARTCRANK permission to display and sell their work, but they maintain sole ownership over the copyright for each and every poster. Simply put, the designs belong to them. If you see a design you like, we hope you’ll buy the poster. If you’d like to use a poster design for anything beyond your personal enjoyment (i.e., for a product, business, event, cause, charity, etc.), you’ll need to obtain permission for the artist who created it. No exceptions.
Bottom line: Our artists invest significant time, effort and money to create these posters. Your poster purchase supports them, as does licensing their designs or hiring them to create new work. If you see a design on out site that you'd like to use or license, please contact the artist directly, or contact us at firstname.lastname@example.org, and we'll be happy to connect you.
How can I pay for stuff?
We accept most major credit cards and process purchases though Stripe. Good karma, while always appreciated, is not currently recognized as legal tender.
Do you ship to my country?
We can ship posters almost anywhere in the world. We offer three shipping categories: Domestic USA, Canada, and Global. The costs for shipping reflect the best rate available to ship posters in a way that we're reasonably confident will result in them arriving safely at your door.
Please see How Much Does Shipping Cost? for a detailed breakdown of shipping costs.
PLEASE NOTE: Shipments outside of the United States may be subject to custom fees and additional fees. And while it would be a most excellent super-power, we don't know what all of these fees are, what regulations apply to which types of shipments for which countries, or how to avoid them. Please contact your local customs office for more information, and please pass along anything you learn to us at email@example.com so that we can share it and/or improve how we work.
How much does shipping cost?
We ship all orders via USPS. We ship orders of more than two posters in separate packages to reduce the possibility of damage in packaging and shipping. For orders of 10 posters or more, contact us for a shipping rate. We'll do our best to find to most cost-effective rate to ship to all locations.
Apparel shipping costs are determined by weight and start at $5.00 for Domestic, $10 for Canada and $12 for Global.
For international orders, please be aware of the customs regulations that apply to items shipped to your country from the U.S. Contact your local customs office for more information. Note that insured shipping is not available to all countries.
What about sales tax, VAT, customs fees, etc.?
For U.S. orders, items shipped to destinations in the state of Minnesota are subject to sales tax. Sales tax will be included in the purchase price of your order at the time you place it.
For international orders, please be aware of the customs regulations that apply to items shipped to your country from the U.S. We do not include Value Added Tax (VAT) or similar charges in our pricing. These taxes may be charged to you by your customs control when our products are shipped to your country, and are your responsibility. Please contact your local customs office for more information.
I made a mistake. How can I change or cancel my order?
We send an order confirmation email every time you place an order with us. Please review that email when you receive it to make sure everything's right. If you realize you've made a mistake in placing your order — or we've made a mistake in processing it — we'll do everything we can to help you get things back on track. But we need to hear from you right away.
First, forward the confirmation email you receive to firstname.lastname@example.org and tell us what needs to be changed: The shipping address is wrong, you ordered the wrong poster, the order shown on the confirmation email isn't what you wanted, etc. As long as your order hasn't shipped, we can make things right. (Note: If the address you enter when placing your order is entered incorrectly in a way that prevents us from shipping it, we'll contact you to sort things out.)
PLEASE NOTE: Once an order has shipped, we will only replace or issue refunds for posters that are damaged in shipping, or posters that you receive in error. Otherwise, all sales are final.
Can I return or exchange a poster I ordered?
We love our posters, and we want you to love them too. We're happy to replace or issue refunds for posters that are damaged in shipping, or posters that you receive in error. Otherwise, all sales are final.
Damaged Poster: If the package you receive is clearly damaged, please do not accept delivery of it. The package will be returned to us, and we will replace your poster (if possible) or issue a full refund.
If you find that your poster is damaged after opening the package, send an email to email@example.com within 6 business days of receiving the package. If possible, please include a photo that shows the damage to your poster. After recording the damage and emailing us, return the damaged poster to ARTCRANK. We will replace your item (if possible) or issue a full refund, including shipping and return costs.
Not the Poster You Ordered: If you find that the poster or other item you received is not the one you ordered, send an email to firstname.lastname@example.org within 6 business days of receiving the package. We will provide instructions for returning your poster in exchange for the correct one, or issuing you a refund.
Please note that all of the posters sold on our site are limited-edition prints, i.e., there are a limited number of copies in existence. We’ll make every effort to replace a damaged poster or a poster that is not what you ordered, but that may not always be possible. If we can’t get you the poster you wanted for any reason, we’ll issue a full refund, including shipping and return costs.
Can I return or exchange apparel or other non-poster merchandise?
We will accept returns and exchanges only on unworn and unwashed merchandise. Please check the sizing charts found on apparel item pages before selecting a size and completing your purchase. Pro Tip: Measure your favorite t-shirt or other garment and compare it to the size chart to get the perfect fit.
If you wish to return or exchange an unworn, unwashed apparel item, send an email to email@example.com within 6 business days of receiving it. We will provide instructions for returning the item in exchange for a different size, or issuing you a refund.
Damaged Goods: If the package you receive is clearly damaged, please do not accept delivery of it. The package will be returned to us, and we will replace the item(s) you ordered (if possible) or issue a full refund.
If you find that your merchandise is damaged after opening the package, send an email to firstname.lastname@example.org within 6 business days of receiving the package. If possible, please include a photo that shows the damage to your item. After recording the damage and emailing us, return the damaged or incorrect item to ARTCRANK. We will replace your item (if possible) or issue a full refund, including shipping and return costs.
Not the Item You Ordered: If you find that the item you received is not the one you ordered, send an email to email@example.com within 6 business days of receiving the package. We will provide instructions for returning your item in exchange for the correct one, or issuing you a refund.
We’ll make every effort to exchange an apparel item for a different size or replace damaged merchandise, but that may not always be possible. If we can’t get you the item you want in the size you want for any reason, we’ll issue a full refund, including shipping and return costs.
How can I check on the status of my order?
When you place an order, you'll receive an Order Confirmation email from artcrank.com. This email will be sent to the email address that you provide when placing your order. Please check your spam filter to make sure that emails from this address aren't blocked. This email confirms that we've received your order and have started processing it.
You'll receive another Shipping Confirmation email when your order has been completed and shipped. This email will contain a tracking number that you can use to check on the projected delivery date for your package.
If you do not receive an Order Confirmation email within 24 hours of placing your order, please send an email to firstname.lastname@example.org from the email address you provided when placing your order, telling us the date and approximate time you placed your order, as well as the items you ordered. We'll work to confirm your order, make any necessary corrections, and/or inform you if your order was not received or processed for any reason.
Is this website secure?
Although no data transmission can be guaranteed to be 100% secure, we take reasonable steps to protect all personal information. Financial transactions are conducted through Stripe, which maintains strict administrative, technical, and physical procedures to protect information stored in their servers, which are located in the United States. Stripe uses industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
Please click here for more information on Stripe security measures and practices.
Why are all of the posters priced the same?
When we started ARTCRANK in 2007, one of our goals was to make art as accessible as bikes are. We price posters affordably so that almost anyone can buy the poster(s) they love. And we price all of our posters the same because we want what you love to be the most important factor in choosing a poster — not how much it costs.
What makes these posters worth $45?
Every poster is designed by an independent artist and created using craft printing techniques like screen-printing and letterpress. Each poster is signed and numbered by the artist who designed it. And each is an original handmade work of art — NOT a digital print. So for less than $50, you can become an art collector, support an up-and-coming artist, and bike-ify the wall of your choice in your home or office. We think that's a pretty sweet deal.
I saw a poster on your site recently. Now it’s gone. Where did it go?
Our site is based on the same model we built our live shows: Limited-edition posters available at an affordable price for a limited time. Each limited-edition poster stays on the site for 30 days, or until it sells out — whichever comes first. When you click on a poster design in our store, you’ll see the number of prints remaining and the number of days left in the sale. So if you see something you love, grab it fast before it disappears. We’ll also send out alerts through our email updates when posters are about to sell out or time out.
If a poster sells out, will you get the artist to make more?
Short answer: Possibly. Right now, we’re focused on adding new artists and new posters to the site as fast as we can. But we’d love to bring back a new edition of posters that sell out super-fast — either at one of our shows, or here on the site. Sign up for our email updates to stay on top of our poster selection and get the news before anyone else.
What’s your policy on re-selling/flipping posters?
When you buy a poster from us, you own it, and you’re free to do with it as you wish. We know that posters are resold and flipped all the time, and that none of the profits from this in any way benefit the artists who created the work.
Our mission has always been to make art as accessible as bikes are, which is why our posters are priced fairly and affordably. We’re not big fans of flipping posters, but it’s not illegal. However, if we discover that you’re selling posters purchased on our site before we’ve shipped them to you, we reserve the right to cancel your purchase and issue a full refund.
Do you sell posters from past ARTCRANK shows?
Many of the posters you see on the site are new editions of posters that have appeared in our shows in the past, and this is something we’ll continue to do. Generally speaking, we won’t use this site as a clearinghouse for unsold posters from our live shows.
I want to sell a poster on your site. What do I have to do?
Check out the instructions under Want To Make A Poster? for details. It's just south of where you're looking now.
Are you still doing pop-up bike poster shows?
Yes we are. Check our Events page for the latest on upcoming shows. Or sign up for our email updates for latest on everything we up to.
Will you do a pop-up bike poster show in my city?
Our roots are in live, pop-up art shows, and we love the experience of putting them on. But after doing more than 60 shows in three countries since 2007, and up to 15 events a year at one point, we’re taking a sort-of break from live events. “Sort-of” because we’re still planning to do 4-5 per year in various locations. Check under Events to see where we're going next.
Putting together events takes six months to a year of planning. And because we don't charge admission for our shows, it also requires a signifcant amount of sponsorship funding. So if you’ve got a long-term idea for something cool and some ideas about how to underwrite it, get in touch with us at email@example.com.